PenLog
PenLog support
Help with subscriptions, your local journal, reports, and data controls.
Frequently asked questions
How do subscriptions work?
PenLog offers monthly and annual subscriptions through Apple after onboarding. There is no free trial. The App Store shows the current local price and billing period before purchase.
How do I restore a purchase?
Choose Restore Purchase on the paywall or in Settings. Use the same Apple Account that made the purchase.
How do I cancel?
Manage or cancel the subscription in Apple Account settings. Deleting PenLog or its local data does not cancel a subscription.
How do I export or delete my data?
Create a PDF report for the period you choose, then use the system share sheet. Use Delete all local data in Settings to remove PenLog entries, settings, copied photos, cached reports, and reminders from this device.
How do I contact support?
Email the support address below. Do not send health records or progress photos unless support asks for a specific item.
Contact
Use this contact for product support and privacy requests.